Community Activity

  • Dana replied to the topic Planning for server changes in the forum Group logo of Website TeamWebsite 1 month, 2 weeks ago

    I’ll do this in parts, since I need to do a back-up and migration, plus a change in DNS settings. So I will start the DNS part this week so I can work on both servers and test simultaneously. And the goal of moving it all by the 11th. I’ll post updates when to not added new data to website or CRM.

  • Dana replied to the topic Planning for server changes in the forum Group logo of Website TeamWebsite 1 month, 3 weeks ago

    I can try do it by this month, but will keep you posted later in the week.

    As for Koumbit, you have 2 accounts, one is a shared hosting account for email and DNS that’s around $200 a year I believe. This you’ll need to keep.

    There is also a quarterly invoice for the $30/month VPS and that is what can be canceled after the migration is completed.

  • Dana replied to the topic Newsletter in the forum Group logo of Website TeamWebsite 1 month, 3 weeks ago

    All mailings appear completed. I’d say just look at the reports and see if there’s any differences. All I did was update the sending mail service, so nothing in terms of contacts, groups or anything else would be affected.

  • This sounds fine. I think we just paid Koumbit for the year so will need to see if they can refund the remainder.

    Can you let us know what the schedule is so we’re aware of it and don’t plan to use it when it’s down? If possible to migrate prior to the funding push middle of next month that would be ideal, since having it down when we’re sending…[Read more]

  • cheyenna replied to the topic Newsletter in the forum Group logo of Website TeamWebsite 1 month, 3 weeks ago

    Hi Dana. When did you make that change? We just send a mass email this morning that could be a good test.

    We’d like to find a way to test it before we do our next round of mass emails. Do you have a suggestion for how to do that?

  • Dana replied to the topic Planning for server changes in the forum Group logo of Website TeamWebsite 1 month, 3 weeks ago

    So I finally have the other server I’m setting up to manage this instance as well. So I can start looking at moving this over. To do that, I will need to upgrade what is here first and then migrate it. It will mean some downtime, but am going to do it in parts to keep interruptions short and see where in my schedule I can do an evening or weekend…[Read more]

  • Dana replied to the topic Newsletter in the forum Group logo of Website TeamWebsite 1 month, 3 weeks ago

    I think the issue is using SparkPost, I’ve updated the sending service to use an email account from Koumbit. Lets see how that plays out. I did this since there was quite a few folks in the CiviCRM community that noted this being an issue. I’ve also had a few issues with them on other accounts in the past few months, so seems like the most likely…[Read more]

  • cheyenna replied to the topic Newsletter in the forum Group logo of Website TeamWebsite 1 month, 3 weeks ago

    Hey,

    I’m going to spend some time this weekend working on database cleaning. I can help with this if @dana you can provide instructions for how to fix it.

    Also, the server and Civi are getting pretty slow again. Thoughts on that?

    thanks,

    Cheyenna

  • evan replied to the topic Newsletter in the forum Group logo of Website TeamWebsite 1 month, 4 weeks ago

    Hey @Dana,

    Is it possible that the problem is that when we add people to civi it doesn’t automatically put them on the bulk mailing list (something we haven’t been doing manually when we add people)?

    Evan

  • Hi Dana,

    Civi and the website have gotten very slow. I’m not sure what’s up, but it is even slower than it was at it’s slowest before. It’s pretty hard to work in Civi. Any thoughts? Wanted to see if this is related to the server move.

    thanks,

    Cheyenna

  • evan replied to the topic Newsletter in the forum Group logo of Website TeamWebsite 2 months, 1 week ago

    Hi @Dana,

    That seems right for the smart group, and I am still unsure as to what the number discrepancy is even with that. We are sending out a newsletter this week and want to make sure it reaches maximum people. Sorry to be so obtuse about this and thank you so much for all your information!

     

    Evan

  • We’re not moving away from Koumbit, I am just pooling server resources in terms of managing updates on both the app (meaning civi and WP) and the server to run these apps. It requires extra time and costs to manage each, so in consolidating we’ll get better managed servers and more streamlined ways for me to manage udpates overall.

  • Dana replied to the topic Newsletter in the forum Group logo of Website TeamWebsite 3 months, 2 weeks ago

    @evan is the same email addressed used in different contacts? So for example an individual and an organization has the same email address? In which case it wouldn’t be a duplicate but would be used twice and appear twice in reports and searches.

  • evan replied to the topic Newsletter in the forum Group logo of Website TeamWebsite 3 months, 2 weeks ago

    Hi @Dana,

    From the reports: there are 32 contacts who hit ‘do not bulk email,’ 23 who hit ‘do not email,’ 186 ‘bounced delivery’ (with 16 duplicates, 18 triplets, 1 group with 4 contacts, and 1 with 7… working on cleaning that up), and 28 who hit ‘opt out.’ Still with these accounted for, there still seems to be a huge gap between how many…[Read more]

  • Hello all – count me interested at the very least. Systems for information with a fundraising focus sounds like an area where I could perhaps be a little more useful, and it sounds like I may be able to learn a thing or two as well (which is always welcome).

    Let me know when the meetings are, and hopefully I can help.

    Cheers,

    -K

  • I have some good news. We got into a program run by Civic Hall called Delta NYC. For the next month and a half they are providing us with a project manager, UX person, graphic designer, and code person. These folks are charged with executing a workplan to help us better message our work. This will include not only higher level messaging…[Read more]

  • OK. Is there a reason why we’re leaving kombuit? They’ve been pretty good, no?

  • cheyenna replied to the topic Newsletter in the forum Group logo of Website TeamWebsite 3 months, 2 weeks ago

    I think the issue is whether the reports of opt outs and don’t email come to the same number as the difference between our full number of contacts and who is actually receiving the newsletter. It’s possible that a huge number of people have asked us not to email, but somewhat unlikely I hope. Evan Z do you feel you have what you need to do this reviewing?

  • Dana replied to the topic Giving Circle Page in the forum Group logo of Website TeamWebsite 3 months, 2 weeks ago

    It seems something is changed. Had you used a [shortcode]? Providing more details about what you want to do and what results you want after contacts are received will help me be ale to answer more throughly.

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